As international travel rebounds post-pandemic, the demand for seamless, reliable airport transfer services is surging. Travelers are once again prioritizing comfort, safety, and convenience—turning to service providers who understand the value of time and stress-free transitions between destinations. MyTravelThru, a fast-growing global player in ground transportation, is leading that charge.

Founded on the sun-drenched shores of Phu Quoc, Vietnam, MyTravelThru has evolved from a local airport transfer provider into a comprehensive travel tech platform with global reach. The company now enables customers to book transfers online at nearly any airport across more than 150 countries. Its rapid rise is the result of strategic vision, customer obsession, and operational discipline.

Customer-Centric Innovation at the Core

MyTravelThru was established to solve a simple, widespread problem: the inefficiencies and uncertainty often faced when navigating ground transport in foreign countries. Whether due to language barriers, unreliable services, or time-consuming car rental queues, travelers were in need of a streamlined, trustworthy solution. MyTravelThru answered that call with a platform designed for both B2B clients and B2C travelers, delivering consistent service, vetted local suppliers, and real-time support.

What sets MyTravelThru apart is not just technology, but a deep commitment to quality assurance. The company has developed one of the industry’s most rigorous supplier onboarding processes, with internal SOPs, continuous audits, and strict compliance with brand standards. This ensures that whether a traveler lands in Tokyo, Paris, or Cape Town, their MyTravelThru experience meets the same expectations—every time.

Global Expansion Amid Global Disruption

The COVID-19 pandemic arrived just three months after MyTravelThru’s launch. While many companies scaled back, MyTravelThru saw an opportunity to expand beyond Vietnam. With certain regions maintaining open borders, the team identified untapped markets and began building a network of partners abroad.

Between mid-2020 and mid-2021, the company grew from operating in 30 countries to over 100. Today, it is one of the most widespread airport transfer platforms in the industry, with operations in Europe, Southeast Asia, Latin America, the Middle East, and parts of South Asia.

To support this global expansion, MyTravelThru opened a regional office in Singapore and is currently establishing a C-corporation in the United States—a strategic move designed to facilitate investment, partnerships, and growth in North America.

Disciplined Leadership Behind the Vision

While the company’s story is central, it’s impossible to overlook the influence of its founder and CEO, Tan Mai, a former hotelier turned entrepreneur. With a background in luxury hospitality—including experience at InterContinental, JW Marriott, and Augusta Marriott in the U.S.—Tan brought a customer-first philosophy and strong operational mindset to MyTravelThru.

Despite having no technical background, Tan launched the travel tech startup from scratch. During the pandemic, while global uncertainty paralyzed much of the industry, he doubled down on process development, team training, and market expansion. His approach to leadership is deeply rooted in team empowerment. As he puts it, “I only succeed when I see others succeed.”

Tan remains closely involved in all aspects of the business—from supply chain management to customer satisfaction protocols—while fostering a culture of accountability and learning within the team.

Team-Driven Success

MyTravelThru’s success is not defined by one individual, but by its collective resilience and clarity of mission. The company’s internal culture places a strong emphasis on alignment, professional growth, and shared ownership of outcomes. Each team member is given the tools and autonomy to take on meaningful responsibilities—whether it’s running internal training sessions, presenting research, or spearheading operational improvements.

The company’s philosophy is simple: when employees grow, the business grows. This belief has helped MyTravelThru scale sustainably, even under extreme external pressures.

Looking Ahead: Travel Tech Beyond Transfers

While airport transfers remain the company’s primary focus, MyTravelThru has broader ambitions. Plans are underway to expand the platform into multi-service travel aggregation, offering hotel bookings, flight reservations, and activity planning—all under one roof. With its strong operational foundation, international footprint, and growing customer base, MyTravelThru is well-positioned to evolve into a global one-stop travel solution.

Even as the company eyes expansion, it remains grounded in its founding principles: reliability, transparency, and an unwavering focus on customer experience.

A Journey Fueled by Purpose

MyTravelThru is more than a travel company—it’s a case study in how adversity can drive innovation. Its journey from a beachside office in Vietnam to a global presence in over 150 countries is a testament to grit, clarity of vision, and disciplined execution.

While Tan Mai’s leadership has undoubtedly helped shape the company’s trajectory, he is quick to shift the spotlight: “Success is when your team handles 300 bookings flawlessly and grows together. If they succeed, the company succeeds.”

That ethos—of building something greater than oneself—continues to define MyTravelThru as it prepares for its next chapter in the global travel industry.

Company Name: MyTravelThru
CEO: Tan Mai