The healthcare sector is notoriously complex and has been slow to embrace automation and information technology, despite their potential to transform care delivery. Technological advancements can significantly improve efficiency, reduce costs, and enhance the quality of care. Today, health informatics enables deeper insights into patient data, and when combined with automation, offers remarkable benefits such as labor savings, consistent care delivery, reduced waste, and more predictable outcomes. One of the most impactful applications of automation lies in streamlining routine, repetitive healthcare processes — including the traditionally time-consuming hospital visits.

Enter AdviNow Medical, the creator of the world’s first fully automated medical visit system, known as the On-Call Solution.

Pioneering Automated Healthcare

Founded in 2016 and based in Scottsdale, Arizona, AdviNow Medical is a forward-thinking startup on a mission to automate healthcare. With a growing team of over 30 employees, contractors, and interns, AdviNow is leveraging cutting-edge technologies such as Artificial Intelligence (AI) and Augmented Reality (AR) to transform clinical operations. Armed with multiple pending patents, the company is already deploying its innovative On-Call Solution in several locations.

The On-Call Solution: AI-Powered Medical Kiosks

AdviNow’s kiosk-based system provides a streamlined medical visit experience powered by AI, AR, a user-friendly software interface, and intuitive workflows. Patients simply scan their ID and insurance card to check in, then use the touch-based graphical interface to describe their symptoms. The AI system asks targeted questions to gather all relevant information for accurate diagnosis.

FDA-approved medical devices built into the kiosk allow patients to record their vital signs and measurements. AR technology guides them through the process step-by-step, achieving clinical-grade accuracy without requiring medical training. The system then compiles potential diagnoses, supporting evidence, and patient history, which are sent to a provider for final review. Patients consult briefly with the provider—either in person or via video—to receive their diagnosis and treatment plan.

Addressing the U.S. Primary Care Crisis

The U.S. is facing a growing shortage of primary care providers, with current physician capacity falling drastically short of demand. To keep up, each physician would need to work over 21 hours a day. Meanwhile, chronic disease rates and population growth continue to rise, worsening the strain on healthcare systems.
AdviNow’s AI solution steps in to relieve this burden. It handles charting, documentation, prescription orders, and more—freeing up providers to focus solely on diagnosing and treating patients. This automation empowers clinicians to see up to 20 patients per hour, dramatically expanding care access across communities.

Moreover, while primary care costs remain high and insurance reimbursements decline, AdviNow’s kiosks offer an efficient, cost-saving alternative. They significantly reduce wait times—completing visits in under 15 minutes—even during peak hours. For new graduates, this makes primary care more appealing as a profession. And patients love the experience. When implemented in emergency rooms, the system helps divert non-urgent cases—1 in 5 ER visits, according to estimates—toward more appropriate and cost-effective care pathways.

A Customer-Driven Innovation Model

AdviNow’s philosophy is built on proactive innovation and customer collaboration. The company listens closely to its users, treating customer feedback as an essential part of the development process.

“Providing customers with a service they didn’t even know they needed yet is our style of introducing innovation. We let our customers help us innovate,”

— James Bates, Founder & CEO

AdviNow plans to expand the On-Call Solution into more locations and integrate it into other medical specialties. The goal? A future where AI enhances every healthcare visit, improving access, accuracy, and efficiency across the board.

Meet the Visionary Behind AdviNow

James Bates, Founder and CEO of AdviNow Medical, is a seasoned tech leader with over two decades of experience in product innovation and development. Before founding AdviNow, James served as Officer and Senior Vice President at NXP, managing a $1 billion business and spearheading technologies behind self-driving cars and AI-driven IoT applications.

Inspired by the parallels between AI in autonomous vehicles and healthcare, James set out to build systems that could “drive” medical visits with the same intelligence and precision. His mission to tackle some of healthcare’s biggest challenges through AI and automation lies at the heart of AdviNow’s work.

“When you have an opportunity to not only create value for employees but also save lives, the CEO must maintain a vision and constantly execute it, to assure that employees understand how they make pieces of a puzzle that can change the world.”

— James Bates

With bold ideas, a patient-first approach, and technology at its core, AdviNow Medical is truly redefining the future of healthcare—one automated visit at a time.

Company Name: AdviNow Medical
Founder and CEO: James Bates